Job Title: Account Relationship Manager – Vendor Management System (VMS)
About Us:
Delta-T Group is a trusted provider of staffing solutions, specializing in connecting professionals with behavioral health, social service, and education organizations. With a commitment to quality, efficiency, and community impact, Delta-T Group offers flexible workforce solutions tailored to the unique needs of clients and professionals alike.
As a Managed Service Provider with a new VMS, we are further streamlining staffing solutions and committed to improving service delivery. That's where you come in, delivering the seamless vendor management solutions and exceptional customer service that our customers and accounts expect. We are seeking a proactive and results-driven Account Relationship Manager to oversee client relationships, optimize service delivery, and drive customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring superior service and relationship management.
- Oversee the implementation and optimization of the vendor management system (VMS) to enhance operational efficiency.
- Coordinate with internal teams and vendors to meet customer needs and resolve service issues.
- Analyze performance metrics and provide strategic recommendations to improve service delivery.
- Ensure compliance with contractual obligations and industry standards.
Qualifications:
- Proven experience in MSP account management or vendor management systems.
- Strong communication and negotiation skills.
- Ability to analyze data and optimize service workflows.
- Customer-focused mindset with problem-solving abilities.
- Bachelor's Degree required
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