Job Description

Cigna Pharmacy Operations and Strategy, Managing Director

Join to apply for the Cigna Pharmacy Operations and Strategy, Managing Director role at The Cigna Group .

Overview

As Product Operations and Cigna Pharmacy Strategy leader, this role oversees product operations across medical, behavioral health, and pharmacy solutions for Cigna Healthcare U.S., as well as leading Cigna Pharmacy strategy. Reporting to the General Manager of Cigna Pharmacy, this position involves leading operational efficiencies, best practices, and a seamless operating model across these functions and with business partners, including the Evernorth team.

The scope includes portfolio and program management, operational effectiveness, business excellence, training, analytics, communications, regulatory compliance, strategic operations, and governance. The role requires navigating business relationships, influencing at the executive level, and demonstrating deep leadership, organizational agility, change management, and strategic thinking.

Responsibilities

• Operational Readiness
• Business Excellence/Issue Management
• Business Architecture/Solution Management
• Regulatory/Compliance/Risk Management
• Communications – client/member/internal/sales
• Reporting/Analytics/Governance
• Training and Insights
• Sales Readiness
• Regulatory Compliance
• Pharmacy Network Operations

Strategy

This role also leads Cigna Pharmacy’s strategy, including developing long-term business strategies, analyzing market trends, and identifying opportunities and risks. Key activities include defining strategic goals, staying updated on industry trends, assessing organizational performance, evaluating strategies, and ensuring stakeholder alignment.

Qualifications

• Minimum of 10 years in healthcare, with pharmacy experience in a PBM, health plan, or related business
• Advanced degree (MBA/MHA) preferred
• Deep understanding of pharmacy supply chain economics
• Proven ability to influence at the executive level and build strategic partnerships
• Senior leadership experience with team building and coaching skills
• Track record of contributing to profitability and operational efficiency
• Strong communication, facilitation, and problem-solving skills
• Strategic thinking with innovative solution development

Desired Competencies

• Influential Leadership
• Strategic Agility
• Customer Focus
• Dealing with Ambiguity
• Accountability / Ownership
• Collaboration

Note: For remote work, internet must be broadband or fiber with at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system and empowering health decisions. Join us to drive growth and improve lives.

Qualified applicants will be considered regardless of race, color, age, disability, sex, or other protected characteristics. For accommodations, contact SeeYourself@cigna.com. The Cigna Group maintains a tobacco-free policy in certain states and considers criminal histories in employment decisions.

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