Job Description

Position is responsible for providing clinical office support, which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations. Primary Duties & Responsibilities: Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms. Collects co-pays for services; verifies and balances receipts and payments. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Schedules return patient appointments and patient testing. Assists patients with insurance questions regarding billing process. Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed. Answers incoming patient phones calls and directs them to appropriate personnel. Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately. Assists with incoming faxes and shared email folders to distribute them appropriately. Submits prior authorization requests per office guidelines. Cross coverage of other office staff as needed. Perform other duties as assigned. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

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