Job Description

Location: Hybrid (3 days in person) - Vernon, CA (Los Angeles)

Hours: 9 AM - 5:30 PM, Monday through Friday (40 hours per week)

$18-$20/hr + Monthly Incentive Program

About the Job:

ThreadBeast is a leading men’s streetwear subscription service that delivers handpicked, stylish apparel straight to our members’ doors every month. Our technology curates selections based on each member’s unique preferences, creating a personalized experience that keeps our community engaged.

As a Customer Success Specialist, you’ll be on the front lines of our customer success efforts—engaging with members, handling retention-focused calls, and using persuasive sales tactics to maximize customer satisfaction and retention. This role requires a high-energy, results-driven individual who thrives in a fast-paced, high-volume call environment. Your ability to uncover customer concerns, highlight the value of our service, and influence renewal decisions will directly impact our business success.

Job Responsibilities:

• Engage with existing customers via inbound and outbound calls (75+ per day) to gather feedback, resolve concerns, and retain their business.
• Identify customer pain points and skillfully position ThreadBeast’s value to turn cancellations into continued memberships.
• Utilize proven sales tactics such as objection handling, upselling, and consultative techniques to maximize retention. (Maintain minimum retention rate KPIs)
• Resolve customer issues quickly and effectively via phone calls and occasionally support tickets.
• Stay updated on our products, pricing, and industry trends to better serve and sell to customers.
• Act as a feedback loop by sharing key customer insights and retention trends during team meetings, helping refine our product offerings and retention strategies to better align with our customer base.

Qualifications:

• Preferred 1+ years of experience in sales, customer retention, or customer support (subscription-based experience is a plus).
• Proven success in a high-volume call environment with strong objection-handling skills.
• Proficiency in MS Office and Google Suite (especially Google Sheets).
• Strong written and verbal communication skills with the ability to engage and persuade.
• A team player with a proactive, problem-solving mindset.
• Adaptive to fast-paced and fast-changing environments
• Must be able to pass a criminal background check

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