Job Description
The position of Loan Administration Representative I is responsible to assist loan officers in accurate and efficient processing and completion of quality loans. This position requires loan portfolio accuracy, organization, and composition. Provide support in daily maintenance, assistance of individuals with personal banking, and business owners with Ag/Commercial/Consumer loan needs. Participate in bank committees and consistently apply the Vision, Mission and Values of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Gather, organize, and evaluate information required for loan officers to make quality loans; provide loan officer’s support that encourages systematic exploration of different types of loans, credit options, and terms of those services.
- Order appraisals, title opinions, file and record documents required to ensure priority lien positions; prepare loan disclosure statements and loan documents applicable to regulations and bank requirements.
- Accurately process account information. Create necessary documents to originate and expedite loans. Make sure all required paperwork is complete and signatures secured; update and process all documents and tickets pertaining to loan and deposit accounts.
- Build, process, and monitor new loans; prepare and process loan notices; perform loan maintenance on new and existing loans; assist in preparing loan settlement statements.
- Maintain records and tracking documentation to ensure information is available to complete loan and credit files; Working knowledge of proper entity documentation and ensure proper signatures are obtained based on personal or corporate structure.
- Assist customers, agents, and vendors through outstanding service. Ensure follow up that provide customer satisfaction.
- Promote a high level of employee cooperation and rapport and utilize available expertise and staff resources to deliver quality solutions in a timely manner.
- Assure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
- Diligently protect and appropriately manage confidential and sensitive information.
- Demonstrate knowledge of, and adherence to, equal employment opportunity. Shows respect and sensitivity for cultural differences and promotes a working environment free of harassment of any type.
- Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to the Bank Secrecy Act, Anti-Money Laundering Act, and other laws and regulations. Knowledge of FDIC Deposit Insurance rules.
- Participate in required training sessions.
- Contribute to a positive team environment by cooperatively working with other department team members and bank personnel.
- Perform other job-related duties as assigned.
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- High School diploma or equivalent, Associate degree; or one or more years related experience and/or training, including professional certification designation(s); or the equivalent combination of education and experience. Work related experience should consist of a background in accounting, finance, lending, management, and supervisory skills. Educational experience, through in-house training sessions, formal school, or related curriculum, should be applicable to the financial industry.
- Advanced knowledge of Bank operations, products, and services; related state and federal laws and regulations, and other Bank operations policies and procedures.
- Proficient skills in computer terminal and personal computer operation; mainframe computer system; and work processing and spreadsheet software programs.
- Ability to handle multiple tasks and meet required deadlines. Requires strong organization, verbal, and written communication skills.
- Handle all customer and company information in a confidential manner.
- Understand the role of sales and customer service in a community bank and financial services environment. Responds sensitively to the needs and priorities of the customer (both internal and external); recognizes and takes appropriate action to meet their goals.
- Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
- May require travel among bank locations.
- Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in-the-course-of performing assigned duties and responsibilities.
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