Job Description

GENERAL OVERVIEW: Responsible for processing, filing/retrieval of medical records, transcription duties, and release of information requests. Assists customers with requests. ESSENTIAL RESPONSIBILITIES: Files, retrieves, and processes medical records which may include reports. (35%) Creates medical record files for new patients, including labeling and indexing. Processes files and disseminates reports, mails/faxes and/or performs transcription duties. (35%) Assists and responds to customer requests which may include telephone, fax, scanning, etc. (20%) May perform other duties as assigned or required such as, but not limited to clerical duties, reception duties, release of information requests, death certificate completion, etc. (10%) QUALIFICATIONS: Minimum Must possess customer service experience. Demonstrate basic knowledge of alphabetical and terminal digit filing. Experience with basic computer and keyboard skills. Preferred High school diploma or GED. Medical terminology. Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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