Job Description

Program Director - Mail Services - Remote

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About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. As the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, your expertise is critical for creating and delivering operational strategic programs and providing a superior customer experience. You will analyze, evaluate, and develop operational plans to deliver industry-leading services to clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs for daily operations.
• Create presentation materials outlining methodology and industry knowledge for staffing and operational models.
• Utilize cross-functional roles for cost-effective staffing and resource utilization.
• Provide insights on compliance and regulatory requirements related to mail, shipping, and receiving, including postal regulations, IATA/DOT requirements, security screening, and safety standards.
• Assess current processes and identify areas for improvement.
• Offer guidance on best practices and industry standards in mail and shipping operations.
• Assist with troubleshooting operational challenges and implementing solutions.
• Supervise staff, monitor training and development, conduct performance evaluations, and oversee hiring during transitions.
• Manage budgets, track financial variances, and record operational data.
• Serve as a point of contact for clients and escalate staffing or delivery issues.
• Coordinate resources for projects, facilitate meetings, and develop processes to support client needs.
• Report project statuses to senior management.
• Oversee cross-functional projects from initiation to completion, ensuring schedules and issues are managed effectively.
• Manage relationships with internal teams, vendors, and external partners.
• Lead by example, model CBRE RISE values, and negotiate with external stakeholders.
• Identify and solve complex operational problems, improving methods and standards.
• Travel up to 50%, including some weekends.

What You’ll Need

• Bachelor's Degree and 4 years of relevant experience, or 6+ years of combined education and experience.
• 4+ years in Mail/Shipping/Logistics and warehouse management.
• Experience with HazMat, IATA, DOT regulations; certifications preferred but must obtain within 120 days if not already certified.
• Operational knowledge of material handling equipment and safety regulations.
• Experience in staffing, training, coaching, and performance management.
• Ability to articulate complex concepts clearly and document processes concisely.
• Strong leadership skills and ability to manage multiple departments.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and inquisitive mindset.
• Authorized to work in the U.S. without sponsorship.

CBRE is committed to equal employment opportunity and provides accommodations for applicants with disabilities. For assistance, contact recruitingaccommodations@cbre.com.

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