RETAIL STORE MANAGER
MEADOW
MEADOW is a luxury women’s clothing store specializing in ready to wear, shoes, accessories, fine jewelry and skincare. We are looking for a Retail Store Manager who is passionate about customer service, fashion, and driving sales in a boutique retail environment. This role requires a leader who can drive sales, oversee daily store operations, inspire a team of approximately 3-10 employees, and create an elevated shopping experience for our clientele.
KEY RESPONSIBILITIES (including but not limited to)
SALES & CUSTOMER EXPERIENCE
· Lead and motivate the team to achieve sales goals while delivering an exceptional shopping experience.
· Develop and implement sales strategies and promotions to maximize customer engagement and revenue.
· Provide personalized service for high-end clientele.
· Train and coach staff on product knowledge, selling techniques, and luxury customer service standards.
· Build and maintain strong, long-term relationships with high value clients through personalized service and follow-ups.
STORE OPERATIONS & INVENTORY MANAGEMENT
· Oversee inventory levels, ensuring stock is well-managed, replenished, and displayed beautifully.
· Maintain visual merchandising standards to create an inviting and aesthetically pleasing store environment.
· Ensure operational efficiency, including order fulfillment and accurate POS system usage.
· Monitor sales reports, track key performance metrics, and identify areas for growth.
TEAM LEADERSHIP & DEVELOPMENT
· Recruit, hire, and train new team members (as needed), fostering a positive and collaborative work environment.
· Develop staff schedules to optimize store coverage and meet business demands.
· Provide ongoing feedback, performance coaching, and professional development for employees.
· Train and coach the sales team on effective clienteling techniques, including outreach, and personal shopping services.
MARKETING & BRAND REPRESENTATION
· Serve as a brand ambassador, ensuring the store maintains its luxury image and impeccable customer service.
· Engage with the community and local influencers to drive store awareness.
· Manage and plan all instore and off-site events including; pop-ups, trunk shows, non-profit collaborations
· Manage Meadow Social Media Accounts – posting & curating relevant content, and replying to DM’s
· Maintain detailed client profiles, and purchase histories to be able to provide tailored recommendations to yourself and your sales team for future outreach.
· Utilize CRM tools, email, and phone outreach to engage with clients and inform them of new arrivals, exclusive events, and special promotions.
QUALIFICATIONS & SKILLS
MUST HAVE
· Proven experience in retail management, preferably in luxury fashion, or boutique environments.
· Strong sales leadership and ability to motivate a team.
· Excellent communication and interpersonal skills to interact with high-end customers and staff.
· Visual merchandising expertise with an eye for design and presentation.
· Experience with POS systems and retail management software.
· Passion for luxury fashion & retail excellence.
· Shopify experience is a plus.
· Ability to work full-time in San Antonio. (min 40 hours per week)
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