Job Description
Job Description
Job Description
Key Responsibilities: 1. Operations Management:
- Assist in overseeing the daily operations of the KFC restaurant to ensure a smooth and efficient service.
- Ensure that food is prepared according to KFC standards, ensuring consistency and quality.
- Monitor inventory levels and ensure stock is replenished as needed.
- Ensure that all health, safety, and cleanliness guidelines are followed consistently.
- Help manage opening and closing procedures, including cash handling and securing the premises.
- Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.
2. Team Leadership & Staff Management: - Assist in recruiting, training, and onboarding new team members.
- Provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures.
- Help develop staff schedules to ensure the restaurant is adequately staffed for peak hours.
- Promote teamwork and foster a positive work environment to keep staff motivated and productive.
- Address employee performance issues, and provide constructive feedback to help employees grow.
3. Customer Service & Guest Experience: - Ensure high levels of customer satisfaction by providing quality food and excellent customer service.
- Handle customer complaints or issues in a professional manner, resolving them to the customer’s satisfaction.
- Help implement strategies to improve guest experiences and encourage repeat business.
- Monitor the service team to ensure a friendly and efficient experience for guests.
4. Financial Management: - Assist in monitoring restaurant costs, including labor, food, and supplies.
- Help manage cash flow, ensure proper cash handling, and oversee daily transactions.
- Ensure that food costs, waste reduction, and other operational costs are kept within budget.
- Assist with daily sales tracking and inventory management to maintain profitability.
5. Compliance & Safety: - Ensure compliance with all local, state, and federal health and safety regulations.
- Enforce KFC’s policies and procedures for food handling, employee safety, and cleanliness.
- Assist in performing safety checks and ensuring that equipment is in working order.
- Participate in audits and inspections as required by KFC and regulatory authorities.
6. Training & Development: - Assist in training new hires and ongoing development of current team members.
- Promote a learning culture by offering support and guidance to staff as they improve their skills.
- Conduct performance evaluations and help identify opportunities for employee growth.
7. Marketing & Promotion: - Assist in local store marketing efforts to promote KFC products and services to the community.
- Ensure that promotional materials and special offers are implemented and communicated to customers.
Skills & Qualifications: - Education: High school diploma or equivalent (required); some college or business management coursework is a plus.
- Experience: At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
- Leadership Skills: Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
- Customer Service: Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
- Problem-Solving: Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
- Time Management: Ability to prioritize and manage multiple tasks efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
- Attention to Detail: Ability to maintain high standards for food quality, cleanliness, and safety.
- Flexibility: Ability to work various shifts, including nights, weekends, and holidays, as needed.
Physical Demands: - Ability to stand, walk, and move throughout the restaurant for extended periods.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Additional Information: - Competitive salary based on experience, with opportunities for advancement.
- Benefits include health insurance, paid time off, and employee discounts.
- Training programs available to help develop managerial and leadership skills.
Job Tags
Holiday work, Local area, Shift work, Night shift,